Privacy Policy
Last updated: 26 August 2026
This Privacy Policy explains how The Landscape Repair Company (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit thelanscaperepaircompany.co.uk (the “Website”) or contact us about our services.
We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
The Landscape Repair Company
Website: thelanscaperepaircompany.co.uk
Email: info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Postal address: 10 St Helens Avenue, Great Clacton, CO15 4PY
For the purposes of applicable data protection legislation, The Landscape Repair Company is the data controller for personal information we collect through our Website and in connection with our services.
2. Information we may collect
Depending on how you interact with us, we may collect the following information:
Information you provide to us
This may include:
your name;
telephone number;
email address;
postal address;
property or project address;
information about your landscaping or repair requirements;
photographs or other information you send to us;
details provided when requesting a quotation;
information provided when making an enquiry; and
any other information you voluntarily provide to us.
Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.
Information collected automatically
When you visit our Website, certain information may be collected automatically, depending on the technologies and services used on the Website.
This may include:
IP address;
browser type and version;
device type;
operating system;
approximate location;
pages visited;
time spent on pages;
referring website;
Website interactions; and
other technical information.
Some of this information may be collected through cookies or similar technologies. Please see our Cookie Policy for further information.
3. How we use your information
We may use your personal information to:
respond to enquiries;
provide quotations;
arrange site visits;
communicate with you about our services;
provide landscaping and repair services;
manage appointments;
carry out work you have requested;
process payments;
maintain business and customer records;
respond to questions or complaints;
improve our Website and services;
understand how people use our Website;
protect our Website, business and customers from fraud or misuse;
comply with legal and regulatory obligations; and
establish, exercise or defend legal claims where necessary.
We will only use your personal information for purposes that are lawful and appropriate.
4. Our lawful bases for processing
Under the UK GDPR, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may need to process your information to provide a quotation, arrange services or perform a contract with you.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include managing enquiries, improving our services, maintaining business records and protecting our business.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory requirement.
Consent
Where required, we may ask for your consent before processing your information for a particular purpose, such as certain types of marketing or the use of non-essential cookies.
Where processing is based on consent, you can withdraw that consent at any time.
5. Contact forms and enquiries
If you contact us through a form on our Website, by email or by telephone, we may use the information you provide to respond to your enquiry.
We may retain information about your enquiry where reasonably necessary to:
respond to your request;
provide a quotation;
arrange or provide services;
maintain customer records; or
deal with any subsequent questions, complaints or disputes.
We will not use information provided through an enquiry for unrelated purposes without an appropriate lawful basis.
6. Sharing your information
We do not sell your personal information.
We may share personal information with third parties where reasonably necessary for the operation of our business or where required by law.
This may include:
website hosting providers;
website developers or technical support providers;
email and communication service providers;
payment service providers;
accounting or bookkeeping providers;
professional advisers;
insurers;
government bodies, regulators or law enforcement agencies where legally required; and
other service providers where necessary to provide services you have requested.
Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection safeguards are in place.
7. Third-party services
Our Website may use third-party services, such as analytics, maps, social media features or other embedded services.
These services may collect information about your use of the Website and may use cookies or similar technologies.
The third parties used on our Website may change from time to time.
Where appropriate, information about these services and your choices is provided through our Cookie Policy and cookie consent mechanism.
8. Marketing
We may occasionally contact existing customers about our services where permitted by law.
We will not send electronic marketing communications where consent is legally required unless we have obtained the appropriate consent or another applicable legal basis or exemption applies.
You can ask us to stop sending marketing communications at any time by contacting us at:
info@thelanscaperepaircompany.co.uk
9. How long we keep your information
We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
the nature of the information;
why we collected it;
whether we have an ongoing relationship with you;
whether we need the information to provide services;
legal, accounting or regulatory requirements; and
whether the information may be required to establish or defend a legal claim.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. International transfers
Some third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
This may include using an adequacy decision or appropriate contractual or other safeguards where required.
12. Your data protection rights
Under UK data protection law, you may have the following rights in relation to your personal information:
Right to access – you can request a copy of the personal information we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete information.
Right to erasure – in certain circumstances, you can ask us to delete your personal information.
Right to restriction – in certain circumstances, you can ask us to restrict how we use your information.
Right to object – in certain circumstances, you can object to our processing of your information.
Right to data portability – in certain circumstances, you can request your information in a structured, commonly used and machine-readable format.
Right to withdraw consent – where we rely on consent, you can withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.
13. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact us:
The Landscape Repair Company
Email:info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Postal address: 10 St Helens Avenue, Great Clacton, CO15 4PY
We may need to request additional information from you to verify your identity before responding to certain requests.
We will normally respond to valid requests within one month, although this may be extended where permitted by law for particularly complex requests.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first using the details above so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.
Information Commissioner's Office (ICO)
15. Children's privacy
Our Website and services are not specifically directed at children.
We do not knowingly collect personal information from children where doing so is unnecessary.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
16. Links to other websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites operated by third parties.
We recommend that you review the privacy policy of any third-party website you visit.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our services;
changes to our Website;
changes to how we process personal information;
changes to applicable legislation or regulatory guidance; or
changes to our business practices.
Any updated version will be published on this page with a revised “Last updated” date.
18. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Landscape Repair Company
Website: thelanscaperepaircompany.co.uk
Email:info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Postal address: 10 St Helens Avenue, Great Clacton, CO15 4PY
Last updated: 26 August 2026
Guarantee Policy
Last updated: 26 August 2026
This Guarantee Policy sets out the guarantee provided by The Landscape Repair Company (“we”, “us” or “our”) in relation to landscaping repair and related services carried out by us.
The Landscape Repair Company
Website: thelanscaperepaircompany.co.uk
Email: info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Address: 10 St Helens Avenue, Great Clacton, CO15 4PY
1. Our commitment to you
We take pride in the quality of our workmanship and aim to complete all landscaping repair work to a high professional standard.
Where a guarantee is provided for specific work, we will make reasonable efforts to correct defects in our workmanship that arise during the applicable guarantee period, subject to the terms and exclusions set out in this policy.
Our guarantee is intended to give you additional reassurance about the quality of our workmanship.
2. What our guarantee covers
Unless a different guarantee period has been agreed with you in writing, our workmanship guarantee covers defects that are directly attributable to the workmanship carried out by The Landscape Repair Company.
Depending on the work undertaken, this may include issues such as:
defective workmanship;
failure of a repair that is directly attributable to how the work was carried out; or
other workmanship-related defects that were not reasonably apparent when the work was completed.
If we determine that an issue is covered by our guarantee, we will, where reasonably appropriate, repair or rectify the affected work.
3. Guarantee period
The applicable guarantee period will depend on the type and nature of the work carried out.
Where a specific guarantee period has been agreed, that period will be stated on your quotation, invoice or other written documentation.
If no specific guarantee period has been agreed in writing, any guarantee offered by us will be subject to the terms of this policy and will be assessed on a case-by-case basis.
Important: Different materials, products and specialist installations may be subject to separate manufacturer or supplier guarantees. Where applicable, those guarantees will be governed by the relevant manufacturer's or supplier's terms.
4. Materials and products
Our guarantee primarily relates to our workmanship.
Materials and products supplied by third parties may be covered by the manufacturer's own warranty or guarantee rather than by our workmanship guarantee.
Examples may include:
paving materials;
slabs;
artificial grass;
timber;
fencing products;
drainage products;
sealants;
landscaping materials; and
other products supplied or installed as part of a project.
Where a manufacturer or supplier provides a separate warranty, we may assist you in making a claim where reasonably possible, but the manufacturer's own terms and conditions will apply.
5. What is not covered
Our guarantee does not normally cover problems caused by circumstances outside our reasonable control or by factors unrelated to our workmanship.
This may include:
normal wear and tear;
accidental damage;
misuse or neglect;
damage caused by third parties;
damage caused by vehicles or machinery;
damage caused by animals;
vandalism;
unauthorised alterations or repairs;
failure to follow care or maintenance instructions;
lack of appropriate maintenance;
movement or settlement of ground or soil;
subsidence;
ground movement;
flooding or excessive water;
drainage problems that were not caused by our workmanship;
extreme or unusual weather conditions;
storms;
frost damage;
unusually heavy rainfall;
drought;
natural growth or movement of plants;
damage caused by roots;
pre-existing structural or ground conditions;
defects in materials supplied by a customer;
changes to the property or surrounding area after our work has been completed; or
circumstances that could not reasonably have been identified or prevented when the work was carried out.
This list is not exhaustive.
6. Customer-supplied materials
Where you provide materials or products for us to install or use, we cannot guarantee the quality, suitability or durability of those materials.
We will, where reasonably possible, advise you if materials appear unsuitable for the proposed work.
However, responsibility for the suitability and condition of customer-supplied materials remains with the customer.
7. Natural materials and landscaping
Landscaping work can be affected by natural conditions and environmental factors.
Changes in soil, weather, drainage, temperature, sunlight, moisture and other environmental conditions can affect the appearance and performance of landscaping work.
Natural materials and living plants may change over time and cannot be guaranteed to remain in exactly the same condition or appearance as when the work was completed.
Unless expressly agreed otherwise in writing, our guarantee does not cover natural growth, seasonal changes, plant failure caused by environmental conditions, or changes resulting from normal settlement or natural movement.
8. Customer maintenance
Some landscaping work requires ongoing maintenance to remain in good condition.
Customers are responsible for carrying out reasonable maintenance and following any care instructions provided by us or the relevant manufacturer.
Failure to properly maintain the work may invalidate the guarantee where the lack of maintenance has contributed to the problem.
9. Reporting a problem
If you believe that work carried out by us is defective or covered by our guarantee, please contact us as soon as reasonably possible.
You can contact us using:
Email:info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
When contacting us, please provide:
your name;
the property address;
details of the work carried out;
the approximate date the work was completed;
a description of the problem; and
photographs or videos where appropriate.
Providing photographs can help us assess the issue before arranging an inspection.
10. Inspection
We may need to inspect the affected work before deciding whether the issue is covered by this guarantee.
Where reasonably necessary, we may arrange a site visit to assess:
the nature of the problem;
whether it relates to our workmanship;
whether it is covered by this guarantee; and
the appropriate remedy.
We reserve the right to refuse guarantee work where our inspection reasonably establishes that the issue is not covered by this policy.
11. Remedy
Where a claim is accepted under this guarantee, we will determine the appropriate remedy.
Depending on the circumstances, this may involve:
repairing the affected area;
re-performing part of the original work;
replacing an affected component where appropriate; or
another reasonable solution agreed between us and the customer.
We will aim to provide a reasonable solution that addresses the underlying workmanship issue.
12. Third-party repairs
Customers should not arrange for another contractor to repair or alter work covered by a potential guarantee claim without first contacting us.
If another contractor carries out repairs or alterations before we have had a reasonable opportunity to inspect the work, this may affect our ability to assess the original workmanship and may affect whether the issue is covered by this guarantee.
This does not prevent you from taking reasonable emergency steps to protect your property from further damage.
13. Transfer of guarantee
Unless specifically agreed in writing, our workmanship guarantee applies to the original customer and property for which the work was carried out.
It is not automatically transferable to a subsequent property owner.
If you are selling the property and would like the guarantee transferred to the new owner, please contact us to discuss this.
14. No effect on your legal rights
This guarantee is provided in addition to your statutory rights.
Nothing in this Guarantee Policy is intended to exclude, restrict or limit any legal rights or protections that cannot lawfully be excluded or limited.
Where applicable, consumers have rights under UK consumer protection legislation, including rights relating to services being carried out with reasonable care and skill.
If you have a legal right that provides greater protection than this guarantee, that legal right will continue to apply.
15. Changes to this Guarantee Policy
We may update this Guarantee Policy from time to time.
The version applicable to your work will generally be the version in force when the relevant work was agreed, unless a different written agreement applies.
Any updated policy will be published on:
thelanscaperepaircompany.co.uk
16. Contact us
If you have any questions regarding this Guarantee Policy or wish to make a guarantee claim, please contact:
The Landscape Repair Company
Website: thelanscaperepaircompany.co.uk
Email:info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Address: 10 St Helens Avenue, Great Clacton, CO15 4PY
Last updated: 26 August 2026
Payment Terms & Conditions
Last updated: 26 August 2026
These Payment Terms & Conditions apply to services provided by The Landscape Repair Company (“we”, “us” or “our”).
The Landscape Repair Company
Website: thelanscaperepaircompany.co.uk
Email: info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Address: 10 St Helens Avenue, Great Clacton, CO15 4PY
1. Quotations and agreed prices
Before work begins, we will normally provide a quotation or estimate setting out the work to be carried out and the agreed price.
Unless otherwise stated in writing, the agreed price covers the work and materials specifically described in the quotation.
If additional work is requested by the customer, or additional work becomes reasonably necessary due to circumstances that could not have been identified when the original quotation was prepared, we will discuss the additional work and any additional charges with the customer where reasonably practicable before carrying it out.
2. Payment due on completion
Payment is due as soon as the agreed work has been completed.
Unless a different payment arrangement has been agreed in writing in advance, the full outstanding balance must be paid immediately upon completion of the work.
Completion means that the agreed works have been substantially completed and the area is ready for the customer to inspect, subject to any minor outstanding items that do not prevent the completed works from being reasonably used for their intended purpose.
3. Payment methods
We may accept payment by methods including:
Bank transfer;
Debit or credit card, where available;
Cash; or
Other payment methods agreed with us in advance.
Payment instructions will be provided on the invoice or at the time payment is requested.
4. Invoices
Where an invoice is issued, the invoice will normally confirm:
the work carried out;
the amount due;
any applicable VAT;
payment instructions; and
the date payment is due.
Unless otherwise stated on the invoice, payment is due immediately upon completion of the work.
5. Deposits and advance payments
For certain projects, we may require a deposit or advance payment before work begins.
If a deposit is required, the amount and payment arrangements will be clearly stated in the quotation or other written agreement.
Any agreed deposit will be taken into account when calculating the final balance.
6. Additional work
If you request additional work that is outside the original agreed scope, additional charges may apply.
Where reasonably possible, we will confirm the additional cost with you before carrying out the additional work.
Any agreed additional charges will become payable in accordance with these Payment Terms unless otherwise agreed in writing.
7. Late payment
If payment is not made when it is due, we may contact you to request payment of the outstanding balance.
We reserve the right, where legally permitted, to charge interest and recover reasonable costs associated with recovering overdue payments.
For business-to-business transactions, statutory interest and compensation may apply under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
8. Non-payment
If an invoice remains unpaid, we may take reasonable steps to recover the outstanding amount.
This may include:
contacting you regarding the overdue balance;
issuing payment reminders;
suspending further work;
using a debt recovery service; or
taking legal action where appropriate.
Any reasonable costs that we are legally entitled to recover may be added to the outstanding balance.
9. Disputed work or invoices
If you believe that there is an issue with the work or that an invoice is incorrect, please contact us as soon as possible.
We encourage customers to raise genuine concerns promptly so that we have an opportunity to investigate and resolve them.
A dispute regarding part of an invoice does not automatically entitle a customer to withhold an undisputed amount.
10. Guarantee claims
Our Guarantee Policy applies separately to qualifying workmanship issues.
A customer should contact us promptly if they believe that work is defective or covered by our guarantee.
The existence of a guarantee does not remove the customer's obligation to pay for completed work in accordance with these Payment Terms.
11. Cancellation and changes to work
If you wish to cancel or change an agreed project, please contact us as soon as possible.
Any cancellation rights or charges will depend on the circumstances, the stage the work has reached, the agreement between us and applicable consumer protection law.
Where work has already been carried out, payment may remain due for work properly completed and materials reasonably purchased or committed for the project, subject to your legal rights.
12. Consumer rights
Nothing in these Payment Terms is intended to remove or restrict any rights you have under UK consumer protection law.
If you are a consumer, you may have statutory rights relating to the services we provide, including requirements concerning reasonable care and skill and, where applicable, reasonable time and price.
13. Changes to these Payment Terms
We may update these Payment Terms from time to time.
The terms applicable to your work will generally be those provided or agreed when your quotation or contract was accepted, unless otherwise agreed in writing.
14. Contact us
If you have any questions about payment, invoices or these Payment Terms, please contact:
The Landscape Repair Company
Email: info@thelanscaperepaircompany.co.uk
Telephone: 07919766696
Website: thelanscaperepaircompany.co.uk
Address: 10 St Helens Avenue, Great Clacton, CO15 4PY
Last updated: 26 August 2026